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Vailes Custom Pools & Spas

2503 Jefferson Highway
Waynesboro, VA
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(540) 949-7665
(540) 949-7727

Our preferred brands include apsp, caldera spas, calderaspas, great lakes and softub. Our specialties include automatic covers, automatic pool cover, caldera spas, chemicals & free water testing, chemicals & supplies, cutting edge aquatic technology , engineered hydraulics steel and polymer wall panel construction , enhancements, saunas, service contracts, softub, steel and polymer wall panel construction , vanishing edges, vinyl liner replacement, waterfalls and waterscaping and winter covers & accessories. We can assist you with ...your home relaxation specialists , above ground pools, hot tubs and saunas , automatic pool covers, cutting edge aquatic technology , engineered hydraulics, fountains and waterfalls, fountains, waterfalls, and waterscaping , hot tubs, inground pool construction, pool and spa service and maintenance , pool openings and closings, pool renovations, enhancements and upgrades , saunas, softub, spas, steel and polymer wall panel construction , vailes custom pools and spas offers: , vanishing edge pools, vanishing edges and vinyl liner replacement. Learn more about our other services at.


1 out of 5 stars
By Sandra T. from Manassas, VA
Posted Jul 26, 2014

Hired this company to replace liner and parts on our hot tub. When we got it home, the jet covers kept popping off and no bubbles. Called them immediately and was told they would send me different jet covers. And the bubbles, they never check if the hot tub was making bubbles. Also the hot tub was still leaking. When I spoke to the employee and told her hot tub leaking, I was told it never leaked at there establishment. After months of dealing with incompetent employees, the company sent us a survey on how they did. I filled out said survey really low ratings. Never hear a thing. That is until I contacted Corporate (Softub). Owner called and told me that his employees would have never said any of the things I told him they told me. Kept telling me, I did not do my due diligence in dealing with his employees and that I should have contacted him personally. My advice is if you do use this company, that at the first sign of trouble, contact owner. Also get everything his employees tell you in writing.

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