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Aquatique Pool Construction

6049 Douglas Boulevard Suite 27
Granite Bay, CA
95746
Get Directions

(916) 797-1200

aquatiquepools.com
 
We accept 100% financing oac for payment. Our preferred brands include the total hayward system of high- performance recirculation products and totally hayward. Lic 649234. Our specialties include 100% financing oac, construction, design, estimates, free estimates, lic 649234, ponds & fountains, pool renovation experts, pool service & repair, service and totally hayward. We can assist you with construction, design, distinctive pools spas, from simple to sensational, ponds & fountains, pool renovation experts, pool service & repair, pools, service, we're not just building great pools and we're building great relationships.. Service, locally owned, a pool building team with over 200 years of combined experience that is locally owned & operated..

Reviews

1 out of 5 stars
By Gordon T from Rocklin, CA
Posted Mar 29, 2016
 

At the outset of this review, I want to encourage pool buyers to do their homework in researching pool buiders. We ignored the negative reviews and went ahead and hired Aquatique Pool Construction to build our pool. During our initial contact with Randy, the pool representative, my wife asked him about the negative reviews that we had read. He simply stated " it is because we're in business". That explanation should have been a red flag, however we went with it. Aquatique's subcontractor dug the pool without a hitch. It was time for the rebar and iron work to be done. Aquatique's own crew completed the project however it didn't pass inspection. We were told by Aquatique that Rocklin's city inspection team always finds something wrong. In our view, it only meant more delays. Next came the trenching and laying down water, gas, electrical and landscape drainlines which Randy stated we needed at an extra cost of $616.00. It was time for another inspection which failed twice. This was during Christmas and New Year's week and the City inspector's office would be closed until after the New Year. We had to wait for about a week and a half for the re-inspection. The frustrating part of this is that it left us with huge piles of dirt and open trenches for nearly a month. In addition, our little beagle would fall into the trenches and not be able to get out do to the depth of the trenches and the fact they were full of water. It is a wonder the little girl didn't drown. We were still left with huge piles of dirt with the worker's trash mixed in. This made it very difficult for the concrete subcontractor to build the patio, walkway and pool deck forms. The subcontractor had a large crew with them and offered to remove the dirt before they got started but Randy refused to authorize the expense. He later told us the extra piles of dirt was a "Landscape Issue" implying we were responsible for removing it. After much persistence from my wife, he finally agreed to have his crew remove the dirt. After the pool was plastered and filled with water, the final payment according to the contract was due. This was expected prior to even finding out if the pool equipment worked right...which it didn't. Aquatique ordered the final inspection and we were very excited that this project would finally come to an end. However, this final inspection failed. There were a few things that needed to be done. Randy later told me they knew it wouldn't pass inspection. I wondered why they wasted the inspectors time. When it came time to fire up the pool heater it seemed to work and all was well. However, the next day I smelled gas around the heater. I turned off the gas and called Randy. It took a day and a half for his technician to come and check it out. He did some work on it and checked it for leaks and went on his way. The next day I again smelled gas and this time I called PG&E. To fix the leak, the technician had to redo practically all of the plumbing gas line and fittings to secure the leak . He opened the unit up and the fitting to the burner was barely connected. We had further problems with the pool overflow outlet that didn't work as our pool nearly overflowed after the storms. Randy told me it was an easy fix and would send someone out to fix it. Several days went by without a word from Aquatique. In the meantime, we also found that the landscape drainlines were worthless after our patio flooded during the rain. After it dried out a little, I took the screen off the inlet and found it to be full of water. That inlet was attached directly to to downspout of our rain gutter. I guess Randy's crew thought that the rain water could travel uphill to where it was supposed to flow, defying the laws of gravity at a cost of $616.00 extra. When I told Randy about this he said " that's why we don't like putting in drainlines". He was the one that suggested us putting them in in the first place. Concrete was poured over the drainlines so the only fix was to terminate the line. I called Randy to ask him when we could expect this corrective work to be completed. He told me that they were withholding all corrective work as well as suspending all waranties until they received final payment of $2,475.00. Up to this point they had already received over $48,000.00. I said the pool isn't completed yet. He said "the pool has been plastered and filled with water, and passed final inspection, it is finished". I called Laurie the owner of Aquatique to see if we could resolve these problems. Due to her screaming, I could not get a word in edgewise. I decided to take care of the corrective work by an outside contractor and chalk this horrible experience up as a lesson learned.
 

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